1. COMMUNICATION - COMPANY
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1.1.How can I contact you |
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1.2.Shops and Business Hours |
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1.3.What is the company profile |
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2. PRODUCTS
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2.1.How can I view the prices |
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2.2.Are the prices Sales Tax included |
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2.3.How can I see the quantity of products you have in stock |
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2.4.How can I view the size of a product |
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2.5.How can I view the size (length, height, width, etc.) and in which metric system (centimeters, millimeters, meters and others) are the products shown |
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2.6.How can I see if other sizes are available for a product |
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2.7.How can I see all the measurements in length, height and width |
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2.8.How can I see if a product is available in other colors |
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2.9.What is the packaging of the products |
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2.10.What is the type category |
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2.11.How can I find out the synthesis of a product |
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2.12.Are there sample products |
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2.13.Can you dye a product with my own color |
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2.14.What is a colourchart |
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2.15.What are the special offers |
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2.16.Can I order only one sample |
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3. NAVIGATION
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3.1.How can I find the product I’m interested in |
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3.2.How can I forward the characteristics/specs of a product to a friend |
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3.3.How can I forward the characteristics/specs of a variety of products to a friend |
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3.4.What is Mail Box |
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3.5.What is the delivery time which I can see on the item card |
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3.6.What is the method of dying which I can see on the item card |
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3.7.Can I store the products that interest me somewhere |
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3.8.Is there support by telephone concerning the function of the website |
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3.9.Is there a newsletter available and if so, how can I sign up for it |
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3.10.Can I use the pictures of your products on my website or any other form of social media |
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3.11.Copyright Law |
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4. MEMBERSHIP REGISTRATION
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4.1.Why should I become a member |
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4.2.What are the fringe benefits and services that members have |
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4.3.How can I register as a member of the website |
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4.4.What is My Account |
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4.5.I forgot my password |
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4.6.I forgot the e-mail username |
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4.7.I want to change the information on my account |
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5. TELIDIS CLUB
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5.1.What is Telidis Club |
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5.2.Why should I become a member |
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5.3.How can I become a member of Telidis Club |
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5.4.How can I track the points I have earned and redeemed |
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5.5.Can I pass on points to a friend |
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5.6.What happens if I do not wish to use the whole amount of the rebate I have earned |
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5.7.Is there an expiration date concerning my points |
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6. ORDERING FROM THE Ε-SHOP
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6.1.If I am not a member of Telidis Club can I make purchases |
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6.2.How can I place an order |
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6.3.Can I place orders by telephone |
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6.4.Can I purchase products as a retail customer |
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6.5.I would like to order a large quantity |
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6.6.Can I purchase products at wholesale |
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6.7.Is there a minimum amount for purchases |
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6.8.Can I order a product in a color of my own |
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6.9.Can I request alterations to be made to a product |
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6.10.Can I request one of my products |
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6.11.Can I order only one sample |
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6.12.What are the stages for me to place an order |
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6.13.What are the progress stages which follow once I have placed an order |
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6.14.What is the time length demanded for my order to be completed |
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6.15.How can I make a change in an order I have just confirmed |
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6.16.How can I make a change in an order that has passed to stage ‘Processing |
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6.17.How can I track the progress of my order |
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6.18.I view a product with an unusually low price |
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7. PAYMENT
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7.1.What are my payment options for purchases I make |
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7.2.Can I pay in installments |
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7.3.I am hesitant about paying for products using a credit/cash card |
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8. WAYS OF SHIPMENT
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8.1.Which are the shipment options |
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8.2.What are the shipment costs |
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8.3.How can I change the details of the shipping address on an order I have placed |
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8.4.Can I pick up an order from the shop |
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8.5.Can I request my own way of shipment for my order |
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8.6.How long does it take for an order to be delivered after it has been dispatched |
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8.7.How can I track the progress of my order |
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9. DELIVERY OF PRODUCTS
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9.1.What do I do if my parcel arrived torn or damaged |
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9.2.What do I do if the product I have received is faulty |
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9.3.What do I do if I have received a product which I did not order |
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9.4.What do I do if my order appears in the search as \"Delivered to the Customer\" but I have not received anything |
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10. RETURNS - INVALIDATIONS
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10.1.How can I cancel an order I have just placed |
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10.2.Can I return a product I have bought |
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10.3.What is the procedure and under which conditions can a retail customer make returns |
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10.4.What is the procedure and under which conditions can a wholesale customer make returns |
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10.5.If I return a product, must I pay for the shipment costs |
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10.6.What do I do if I have returned a parcel but it has been lost |
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11. SECURITY IN TRANSACTIONS
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11.1.How safe is my transaction at your e-shop |
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11.2.How safe are my personal details |
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12. FOR COMPANIES AND PROFESSIONALS
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12.1.I want to open a new shop |
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12.2.I would like you to come to my place of business and demonstrate your new products |
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12.3.How can I view the wholesale prices |
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12.4.The prices include Sales Tax |
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12.5.Why should I place an order via the e shop |
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12.6.Can individuals have access to wholesale prices |
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12.7.How can I place an order as a wholesale customer |
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12.8.Can I place an order by telephone |
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12.9.How can I be sure that the delivery dates will be complied by |
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12.10.Can I return products |
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12.11.I would like to place a special order |
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12.12.I would like to create my own logo |
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12.13.Can I request exclusivity in an item |
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